Please read these Terms & Conditions carefully before using the LuckyNova platform. By accessing or using our services, you agree to be bound by these terms.
These Terms & Conditions govern your access to and use of the LuckyNova online gaming platform, including all games, features, promotions, and services offered through luckynova.asia (the "Platform"). These Terms apply to all users of the Platform, including registered players, visitors, and any other persons who access or use the Platform in any capacity.
By creating an account on LuckyNova, you confirm that:
These Terms should be read in conjunction with LuckyNova's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and LuckyNova.
To be eligible to register and use the LuckyNova platform, you must satisfy all of the following conditions at all times:
LuckyNova reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation may result in suspension or termination of your account and withholding of any pending withdrawals pending verification.
LuckyNova complies with all applicable Philippine gaming regulations, including those administered by the Philippine Amusement and Gaming Corporation (PAGCOR). Players are responsible for ensuring that their use of the Platform complies with all laws applicable in their jurisdiction.
To access the full range of LuckyNova's services, you must register a player account. You may only hold one (1) account on the LuckyNova platform. The creation of multiple accounts by a single individual is strictly prohibited and may result in the suspension of all associated accounts and forfeiture of balances.
During registration, you are required to provide accurate and complete information, including but not limited to your full legal name, date of birth, residential address, email address, and contact number. You agree to keep this information current and to notify LuckyNova promptly of any changes.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. LuckyNova will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.
If you suspect that your account has been accessed without your authorization, you must notify LuckyNova's support team immediately via live chat or by emailing [email protected].
LuckyNova is required to verify the identity of all players as part of its anti-money laundering (AML) and responsible gaming obligations. You may be required to submit one or more of the following documents:
LuckyNova reserves the right to suspend withdrawals and restrict account functionality until KYC verification is satisfactorily completed.
LuckyNova accepts deposits via GCash, PayMaya, BPI, BDO, and Metrobank. All deposits are processed in Philippine Peso (PHP / ₱). Minimum and maximum deposit limits apply and are displayed at the time of transaction. LuckyNova does not charge fees on standard deposits, though your payment provider may apply their own charges.
Deposits are credited to your LuckyNova account upon confirmation from the payment provider. GCash and PayMaya deposits are typically instant. Bank transfers may take up to one (1) business day to reflect in your account.
Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to LuckyNova's verification requirements. You may only withdraw funds to an account or wallet registered in your own name. Third-party withdrawals are strictly prohibited.
LuckyNova processes withdrawal requests within the following timeframes:
LuckyNova reserves the right to conduct additional security checks before processing any withdrawal. Withdrawals may be delayed or withheld if LuckyNova has reasonable grounds to suspect fraudulent activity, money laundering, or breach of these Terms.
All transactions on the LuckyNova platform are conducted in Philippine Peso (PHP). LuckyNova is not responsible for any currency conversion fees or exchange rate differences applied by your bank or payment provider.
LuckyNova offers various bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, cashback rewards, and VIP program benefits. All bonuses are subject to specific terms and conditions, which are published on the relevant promotion page and form part of these Terms.
General bonus terms applicable to all LuckyNova promotions include:
All games available on the LuckyNova platform are governed by individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules in addition to these Terms.
LuckyNova uses certified Random Number Generator (RNG) technology for all applicable games to ensure fair and unpredictable outcomes. Live casino games are conducted by trained live dealers and are subject to real-time monitoring.
In the event of a technical malfunction, disconnection, or system error during gameplay, LuckyNova's records shall be the definitive source of truth for determining the outcome of any game round. LuckyNova will make reasonable efforts to resolve disputes arising from technical issues in a fair and timely manner.
LuckyNova reserves the right to void any bet or game round where there is evidence of technical error, software malfunction, or where the integrity of the game has been compromised. In such cases, affected stakes will be returned to the player's account balance.
Sports betting markets on LuckyNova cover a wide range of events including PBA, NBA, UFC, boxing, and other local and international competitions. All sports bets are subject to the specific rules applicable to each sport and market type, as published on the Platform. Odds are subject to change prior to bet acceptance. Once a bet is accepted and confirmed, it is binding.
LuckyNova reserves the right to impose maximum payout limits on individual games, game categories, or specific bet types. Maximum payout limits, where applicable, are displayed within the relevant game or betting market. LuckyNova will not be liable to pay winnings in excess of the stated maximum payout limit for any single game round or bet.
The following conduct is strictly prohibited on the LuckyNova platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent termination, forfeiture of account balances, and referral to relevant law enforcement authorities where appropriate.
LuckyNova is committed to promoting responsible gaming and providing a safe environment for all players. We recognize that gambling can become problematic for some individuals and we take our duty of care seriously.
LuckyNova provides the following responsible gaming tools to all registered players:
To activate any of these tools, contact LuckyNova's support team via live chat or at [email protected]. All responsible gaming requests are treated with strict confidentiality.
All content on the LuckyNova platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform, is the property of LuckyNova or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to:
Any unauthorized use of LuckyNova's intellectual property is strictly prohibited and may result in legal action.
To the maximum extent permitted by applicable law, LuckyNova, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:
LuckyNova's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your LuckyNova account in the thirty (30) days immediately preceding the event giving rise to the claim.
Nothing in these Terms shall limit or exclude LuckyNova's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
LuckyNova collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at luckynova.asia/privacy-policy. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
LuckyNova complies with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). Your personal data will not be sold to third parties. It may be shared with payment processors, identity verification providers, and regulatory authorities as required by law or as necessary to provide our services.
LuckyNova reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without prior notice, if:
You may close your account at any time by contacting LuckyNova's support team. Upon account closure, any real-money balance remaining in your account (after deduction of any applicable bonus funds subject to wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.
In cases of account termination for breach of these Terms, LuckyNova reserves the right to withhold any balance in the account pending investigation. If the investigation confirms a breach, LuckyNova may forfeit the balance in accordance with applicable law.
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the LuckyNova platform, the parties shall first attempt to resolve the matter through good-faith negotiation. You may contact LuckyNova's support team at [email protected] to initiate this process.
If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines. You irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.
Nothing in this section shall prevent LuckyNova from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.
LuckyNova reserves the right to amend, update, or replace these Terms at any time. When material changes are made, LuckyNova will notify registered players via email or through a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.
Your continued use of the LuckyNova platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may close your account in accordance with Section 12.
It is your responsibility to review these Terms periodically to stay informed of any updates. The "Last Updated" date at the top of this page indicates when these Terms were most recently revised.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact LuckyNova's support team through any of the following channels:
LuckyNova aims to respond to all written inquiries within two (2) business days. For urgent matters, live chat is the fastest way to reach our support team.
A quick summary of the most important points from LuckyNova's Terms & Conditions
You must be at least 21 years old to register and play on LuckyNova. Age verification is strictly enforced. Underage gambling is illegal and will result in immediate account closure and forfeiture of funds.
Each player may hold only one LuckyNova account. Creating multiple accounts is a serious breach of these Terms and will result in all accounts being suspended and balances forfeited.
All players must complete identity verification before withdrawals are processed. LuckyNova accepts Philippine government-issued IDs including passport, driver's license, UMID, and PhilSys ID.
All LuckyNova bonuses come with clear, published wagering requirements. Bonus abuse — including multi-accounting or coordinated exploitation — will result in account termination and forfeiture of all bonus-related winnings.
LuckyNova provides deposit limits, session limits, cooling-off periods, and self-exclusion options to all players. These tools are available 24/7 through our support team and are activated promptly upon request.
These Terms are governed by the laws of the Republic of the Philippines. LuckyNova operates in compliance with PAGCOR regulations and all applicable Philippine gaming and data protection laws.
Now that you know the rules, it's time to play. Join millions of Filipino players who trust LuckyNova for safe, fair, and exciting online gaming. Must be 21 years or older to participate.